Aftersales board pack
A monthly written pack for dealer principals and aftersales directors: service bay occupancy, sold versus clocked labour, recall completion, and parts attached to job cards.
Read the scopeTreales · aftersales reporting
Figures that still make sense when the dealer principal opens the pack on a Monday.
We sit with job cards, clocking files, and the manufacturer campaign list, then write the monthly aftersales board pack for workshops that already run a service desk — not a lecture on how to run one.
Who this is for
Dealer principals who are tired of a blended labour hour that nobody in the bay recognises.
Service Routebase writes aftersales performance reports for franchise aftersales departments and independent garages in the United Kingdom. The work starts with sold hours, clocked hours, bay occupancy, recall completion, and parts attached to customer-pay job cards.
If your aftersales meeting already happens, and the argument is which extract to trust, that is the conversation we join. We do not sell a login. We prepare a numbered pack, visit the workshop when the codes need walking, and leave the diary in your advisors’ hands.
Reporting work
What we will actually prepare
Service bay occupancy review
Two days on the workshop floor matching booked hours to physical bays, idle slots, valet overflow, and courtesy-car parking that quietly steals productive space.
Read the scope
Warranty and customer-pay briefing
A briefing that separates manufacturer warranty, goodwill, internal, and true customer-pay labour so aftersales meetings stop arguing about a single blended hour rate.
Read the scopeFrom a Lancashire franchise
The covering note for March named the two internal accounts that had been inflating occupancy. I still had to sit with my aftersales manager to agree what we would stop booking into bay four. The pack did not settle the argument; it stopped us inventing a third version of the hours.
Write with the weekday of your aftersales meeting.
Replies go out within two working days. Kick-off visits are booked around the workshop’s quietest half-day, not ours.