13 April 2026
Sold hours are not the same as clocked hours
Aftersales meetings collapse when the labour report and the clocking file describe different days. Here is how we keep them apart in a board pack.
Read the noteJournal
Field notes from packs and service bays.
Written for aftersales managers and dealer principals who still argue about which file is true.
20 May 2026
What a courtesy car does to a bay you thought was free
A spare key on the service desk is not the same as a productive ramp. Occupancy reviews keep finding courtesy cars parked in the last two bays until mid-afternoon.
Read the note
17 June 2026
Reading a recall list before the booking call
Advisors who only open the manufacturer portal after the customer has hung up spend the next week chasing parts that should have been reserved at the diary.
Read the note
8 July 2026
Job cards that close three days late
A board pack cannot pretend Friday’s labour landed on Friday if advisors batch-close on Monday. The honest line is a lag note, not a tidier chart.
Read the note