Reporting work
Warranty and customer-pay briefing
A briefing that separates manufacturer warranty, goodwill, internal, and true customer-pay labour so aftersales meetings stop arguing about a single blended hour rate.
About three weeks
Who it is for
Aftersales managers whose board still quotes one labour rate while the mix has shifted toward warranty and campaign work.
What you receive
A short briefing paper with the mix for an agreed period and the job-card examples that explain the swing.
Scope
One workshop, one agreed period (usually a quarter), using closed repair orders and labour codes only.
Included
- Code mapping with the aftersales manager
- Mix tables for labour hours and parts
- A briefing of no more than six pages
- One follow-up call
Not included
- Claim submission to the manufacturer
- Disputes with a warranty auditor
Who prepares it
Helen Marsh, with code questions referred to Callum Reid where the floor practice differs from the code book.
How the work runs
- Receive the quarter’s closed orders.
- Agree how goodwill and internal work are labelled.
- Issue the briefing and hold the call.
Time
Usually three weeks from a complete extract.
Where
Remote, with an optional half-day at the site if codes are undocumented.
What we need from you
Export of closed repair orders with labour and account codes. A copy of any internal code list.
Limits we will not hide
If goodwill is buried inside customer-pay codes, the briefing will flag the contamination rather than guess a split.
Fees
£950 for one quarter at one site. Optional half-day on site £420.