Refunds, deposits, and work already started

This notice applies to reporting work commissioned from Service Routebase: aftersales board packs, occupancy reviews, warranty briefings, campaign ledgers, and throughput studies. We do not sell goods by post, software licences, or classroom courses, so those models are not covered.

When a full refund applies

If we cancel an engagement before any visit and before any pack or note is issued, you receive a full refund of sums paid for that engagement. If you cancel in writing more than ten working days before a booked site visit, and we have not yet mapped codes or drafted a pack, the deposit is returned in full.

Timeframe to ask

Refund requests should be sent to hello@service-routebase.click within fourteen days of the invoice or visit date you dispute, unless a longer period is required by United Kingdom law.

Partial refunds

If a monthly pack has been issued for some months of a longer instruction, those issued months remain payable. Unused future months that we have not started may be refunded. If a two-day occupancy review is cut to one day because the workshop closes early, we refund half the visit fee unless we had already written the note from a full first day and a usable diary.

Non-refundable items

Travel booked for a confirmed visit, where we have already paid rail or mileage that cannot be recovered, is not refunded. Time spent mapping labour codes after you sent extracts is not refunded if you then withdraw, because that mapping cannot be used for another dealer.

Work already started

Once a draft covering note exists, or once we have spent a visit day on the floor, that portion is payable. We will itemise it. Materials we print for a board pack are not charged separately; they are part of the pack fee.

Deposits

A deposit is taken before the first site visit. It is applied to the kick-off fee. It is refundable only under the full-refund rules above.

Rescheduling and no-shows

You may reschedule a visit once without charge if you give five working days’ notice. Later changes, or a workshop that cannot admit us on the agreed morning, may forfeit the deposit. If we miss the agreed morning for our own reason, we reschedule at no charge and refund any irrecoverable travel you paid on our instruction.

How refunds are paid

Refunds go back by the same method as the original payment, usually within fourteen days after we agree the amount. We do not offer store credit or substitute reporting work unless you ask for it in writing.

How to request

Email hello@service-routebase.click with the engagement, the date, and what you want refunded. You may also write to 88 Layburn Court, Treales, PR4 2BF, United Kingdom, or telephone 07919169784.

Exceptions

If extracts you supplied were unlawful to hold, we may stop work without refunding time already spent securing or destroying those files. Statutory rights under United Kingdom consumer law remain where you contract as a consumer, which is uncommon for dealer-group aftersales work but possible for a sole-trader garage.